Helpdesk one

Install and setup RU-VPN2 instructions

Main instructions for installing RU-VPN2 - GlobalProtect Installation for windows 7


Main instructions for installing RU-VPN2 - GlobalProtect Installation for Mac



- First download the appropriate software for your computer from "".

Windows (64bit):

Windows (32bit):



- After the download install GlobalProtect by following the installation instructions (for more details click on the main instructions link at the top for your computer and follow "Step 4. Install RU-VPN2 using GlobalProtect)


To use RU-VPN2 you will need to activate and setup Two-Factor Authentication from your portal. (


- Please go to "" and login with your credentials.


- Click on "Self Service" in the "Manage my Resources" window.


- Under the link "Personal Account Security Settings" you should see the link "Two-Factor Authentication". Click on the Two-Factor Authentication link.


- Under the Title "Set up two-factor authentication for your account:" next to "Mobile Device" there is a button labeled "Set up". Click on that button.


- Click on your mobile phone device (Android, iOS, Blackberry) to get instructions for installing and activating the "Google Authenticator" program on you mobile phone/device.

- Once a mobile device is clicked, the instructions specific to that mobile device will be shown next.

- Download and install "Google Authenticator" from your appropriate app store on your phone/device.

- Open "Google  Authenticator" and scan the QR code (with your phone and app) found on your "\Personal Account Security Setttings\Two-Factor Authentication" page.

- Once the Quick Response Code (QRC) is scanned successfully, you will see the time-sensitive, auto-refreshed, 6-digit number on your mobile device in the "Google Authenticator" app. This code changes every 30 seconds for security.

Note: please click the Can’t scan the Quick Response Code? link if you can't scan QRC. The section expands with instructions on manually setting up your mobile device. The secret key is randomly generated.

- Next you have the option to enforce two-factor authentication for either:

    • applications that require two-factor authentication:
      (only applications that require strong authentication, e.g. Research portal)
    • all applications:
      (every CASified application, as long as you are logged into CAS, you will only need to enter your two-factor authentication once)

We recommend the first option but you change it at any time

- Now, enter the 6 digit code from Google Authenticator or the secret key (if can't scan) in the text field Code (on your "\Personal Account Security Setttings\Two-Factor Authentication"):

- Click Verify and Save to save your Two-Factor Authentication settings.

Configure and Run GlobalProtect for the First Time:

- After Installation, please wait, this may take a few minutes.  A GlobalProtect Settings window will display. Please enter the following information:

Username: Your my.ryerson username (i.e. jdoe *** not needed***)
Password:  Your my.ryerson password

- The GlobalProtect screen status will state "Connecting"

- You then will be prompted for your "Two-Factor One Time Verification Password". It's the 6 digit passcode shown in the "Google Authenticator" app on your mobile device. Becareful when typing it is as it expires every 30 seconds and is replaced by a new code.

- If successful you will then be prompted with a "Welcome to Ryerson VPN Networks" Screen.


- If you disconnect or try to connect again you will always be prompted for that "Two-Factor One Time Verification Password" on the Google Authenticator app on your mobile device. Please remember you will have to enter that code everytime when you first connect to the VPN.


If you experience any issue please send an email to with the appropriate details (Your name, Contact info, and details about your issue) and we will help you as soon as we can.


Kind Regards,



How to Uninstall and Reinstall Tunnelblick\OpenVPN (Staff VPN)

On Mac:


To Uninstall Tunnelblick:

1) From the Desktop hold the "alt" or "option" key together and click on "Go".

2) In the drop down menu click on "Library". If you don't see "Library" make sure you still holding the "alt" or "option" key down.

3) Search in the "Library" folder for the "openvpn" shortcut. Right click on the shortcut and select "move to trash" from the drop down menu.

4) Next search for the "Application Support" folder in "Library" and open it.

5) Go to the "Tunnelblick->Configurations" folder.

6) Copy the "*.P12" file to the desktop.

7) Next remove the "Tunnelblick" folder (with all of the subfolders) by right clicking the folder and selecting "Move to trash" from the drop down menu.

8) Then click on "Go" and select the "Connect to Server" option.

9) In the "Server Address" text field type in "smb://" and select the "RCC" folder.

10) In the "RCC" folder navigate to "RCC\RENA\Mac Tools\AppCleaner" Application and open "AppCleaner".

11) From the "Applications" folder (NOT "Application Support") Drag the "Tunnelblick" application into the AppCleaner program and drop it (in the "drop here" outline)

12) Then in the AppCleaner window click on "Delete" button in the bottom right hand corner (Make sure all items are checked before clicking on the "Delete" button).


Tunnelblick is now uninstalled completely.


To Reinstall Tunnelblick:

1) In an internet browser window go to "".

2) On the "" webpage click on the "Network and Wireless" link or button.

3) then click on the "Secure Connections" link.

4) Next click on the "RU-VPN" link.

5) If you haven't yet recieved your ("*.P12") file for the VPN click on the "online form" link and login with your ryerson ID and fill out the form and submit it.

If you have then click on the "Software Download Selection". Then click on the "Faculty/Staff" tab at the top. Scroll down to "RU-VPN" and click the "RU-VPN" link next to the macintosh icon.

6) Login with your Ryerson ID login credentials.

7) Save the "RU-VPN.dmg" file and open it.

8) in the Tunnelblick window click on "Tunnelblick" icon.

9) Click on the "open" button. Then click on the "Install" button.

10) Then click on the "Launch" button after installing.

11) Login with your local apple Id.

12) When Tunnelblick install it should automatically grab the %name%.p12 file from the desktop and put it in the appropriate folder. If it doesn't you can navigate to the "Go\Application support" folder by holding down the "alt or option" key in the "Go" drop down menu. Navigate to the "Application Support\Tunnelblick\Configurations" folder and copy the "*.P12" file from the desktop to this folder.

Tunnelblick is new Reinstalled and should be configure properly.


On Windows if your having trouble getting the OpenVPN to connect with the certificate and password:

1) Uninstall the OpenVPN (RU-VPN) in the usual manner windows 7 from the add/remove programs window

2) Make sure to remove the OpenVPN folder from the "Program Files (x86)" folder.

3) Also remove the OpenVPN registry settings (HKLM\Software\Wow6432Node\)

4) Try reinstalling the OpenVPN software again with the following instructions ""

Microsoft Office Acquisition Options for FCAD

 Microsoft Office Acquisition Options


Microsoft Office is available for home use for
faculty and staff of the departments, which are participating in Microsoft
Campus License Agreement.  

All FCAD schools and departments are participating
in MS Campus License agreement and are eligible to make use of this option.

They can install in on their own computers for
general use (work and personal use). Office can be obtained by:


1.   Contacting the CCS Help Desk at
      and requesting Home Used Program (HUP) code to download Office. Only Office
      2013 is available for Windows or Office 2011 for MAC. Price is $11.

2.    Purchasing it at the Ryerson Bookstore. Bookstore
       should have Office 2010 and 2013 for Windows and 2011 for MAC. Price is $10 + tax.










Windows 7 Activation

This procedure will activate your newly installed Windows 7 Enterprise version with Key Management Server (KMS) 

Open Command prompt in elevated (administrator) mode

slmgr -skms kms_server_DNS_address    ->press enter and wait for the server to acknowledge  

slmgr /ato    ->press enter and the server will send you a confirmation