Helpdesk

How OSX machines can access ELM

FCAD Helpdesk -

Hi All,

Okay so to bring this to a point of reference. The following is what we've found in regards to how OSX machines can access ELM, the new storage NAS. We've only tested OSX 10.5 (10.5.8), 10.6 (10.6.8), 10.7 (10.7.1 and 10.7.4), 10.8 (10.8.0 and 10.8.1).

- If the machine is part of the FCAD domain (pretty much all our lab machines), then connections to smb://elm.fcad.ryerson.ca and it's shares will work with standard fcad userid (plain userid NOT fcad\userid nor userid@fcad.ryerson.ca) and password. This gets us there 95% of the way.

- If the machine is not part of FCAD domain then the following are possible remedies:

For OSX version 10.8.x (Mountain Lion):
WORKS: if domain user id is plain (i.e.: just the userid)
NO WORK: if domain user id is in form of "fcad\userid" (you get connected but don't see folders) or "userid@fcad.ryerson.ca" (nothing)

For OSX version 10.7.x (Lion):
WORKS: if domain userid is in form of "fcad\userid"
NO WORK: if domain user id is plain (i.e.: just userid) or "userid@fcad.ryerson.ca" (nothing)

For OSX version 10.6.x (Snow Leopard):
DOES NOT WORK AT ALL UNLESS you enroll the machine into the fcad domain -- even though the users account is local to that machine....(i.e. office machine) -- then plain userid and passwords work fine.

For OSX version 10.5.x (Leopard):
WORKS: if domain userid is in form of "fcad\userid" or "userid@fcad.ryerson.ca"
NO WORK: if domain userid is plain (i.e.: just userid)

iNews Startup sequence

FCAD Helpdesk -

For IT Group:

For any reason if the iNews server reboots, the following is to be followed to mount the database and resume operation:

connect a single=a

startup

status

 

 

FCAD Exchange mail Transfer to Ryerson RMAIL

FCAD Helpdesk -

The following step by step procedure will help with a speedy transition from fcad exchange mail to Ryerson RMAIL 

Remove the forwarding Option in Ryerson Mail Account And FcadHelp should forward the Fcad exchange emails to Ryerson email.

·         Create a backup folder c:\mailbackup

·         Back-up existing @fcad.ryerson.ca e-mail account:

File -> Options -> Advanced -> Export -> Export to a file-> Outlook Data file (.pst)->

        Highlight @fcad.ryerson.ca inbox  -> use browse and save it under c:\mailbackup\FcadBUusername.pst

 

·         Create a Back up folder on the right pane below the mailboxes

Home -> New Items -> More Items -> Choose Outlook Data File

                                                  Choose C:\Mailbackup\FcadBUusername.pst

This will create a duplicate of Exchange Mail account that is saved on Local machine and is access able through outlook.                                                     

 

·         Before transferring folders to new inbox:

a.       After the back-up has been done, have the individual “clean-up” as much of their FCAD inbox(s) as possible. 

       Highlight the fact that they can still access historical e-mails via their backup. 

 

·         Create new IMAP Mail Account for @ryerson.ca within Outlook.

File -> Add Account -> Manually configure server settings -> Internet Email ->

Account Type: IMAP

Incoming mail server: mail.ryerson.ca

Outgoing mail server: mail.ryerson.ca

             -> More Setting: Advance tab: incoming mail server (IMAP) 993  SSL (143)

                  Outgoing (SMTP): 587 TLS

                  Outgoing mail server tab: click, My outgoing mail server requires authentication

 

File->options->advanced-> send and receive -> schedule an automatic send/receive every 5 min

File -> options->advanced->outlook start and exit -> choose inbox of @Ryerson.ca (sets Ryerson.ca as default)                                    

 

·         Transfer of folders from @fcad.ryerson.ca to @Ryerson.ca

Right click the folder under inbox in @fcad  -> Move folder -> choose Mail under @Ryerson account

                This will move the folder from Inbox @ Fcad under Mail @Ryerson

 

·         You will need to notify everyone to ensure they are using your @ryerson.ca e-mail address and not @fcad.ryerson.ca

FCAD Exchange server Mail and account Transfer to Ryerson Mail (RMAIL)

FCAD Helpdesk -

Dan’s E-mail Migration Tips & Suggestions for Outlook 2010:

  • Back-up existing @fcad.ryerson.ca e-mail account:
    • I would strongly suggest that in addition to backing-up to the individuals password protected computer hard drive,  there be space allocated on a password protected server for temporarily storing the of the account so that  in the event of a failure, we know there is a way to recover.
    • Because of FIPPA – e-mails should not be moved to a disk or USB key (unless encrypted)
    • To do back-up 
  1. 1.       Click on File (top left tab) 
  2. 2.       Select Options 
  3. 3.       Select Advanced 
  4. 4.       From right pane, scoll down and select” export”
  5. 5.       From pop up window, select “Export to a file” and click next
  6. 6.       Select “Outlook Data File (.pst) and click next
  7. 7.       Highlight you @fcad.ryerson.ca “inbox”
  8. 8.       Use “Browse” button to select a location on your hard drive to save the file
  • Pick some place you will remember!
  1. 9.       Click “Finish”

 

  • FCAD Help will need to create new folders to make the back-up available within Outlook so the user can easily access.  This will help encourage and reassure users when it comes to the next step.

 

  • Before transferring folders to new inbox:
    • After the back-up has been done, have the individual “clean-up” as much of their FCAD inbox(s) as possible.  Highlight the fact that they can still access historical e-mails via their back-up. 
    • For those who still have greater than 1GB of e-mail after the clean-up, a request will need to be made by FCAD Help to add additional storage to the R-mail account

 

  • Create new inbox within Outlook.
    • This inbox is associated with the @ryerson.ca account.

 

  • Transfer of folders from @fcad.ryerson.ca to @ryerson.ca
    • The user should be informed that they will be moving folders from their FCAD Inbox to the “Mail” folder in their @ryerson  inbox.
    • To move the folder:
  1.  highlight the folder you wish to move
  2. right click
  3. select “move folder”
  4. select the “mail” folder in your @ryerson inbox
  5. wait for the transfer to be complete
  6. check the folder to ensure the move was successful

 

  • Setting @ryerson.ca inbox as default in Outlook
    • Each time you open outlook, it will default to @fcad.ryerson.ca
    • You will need to change this to default to @ryerson.ca
  1. Make sure you’ve highlighted your @ryerson.ca inbox
  2. Go to File (top left tab)
  3. Click Options
  4. Click Advanced
  5. 5.       from right pane under Outlook start and exit group click Browse.
  6. 6.       Click on your @ryerson.ca Inbox
  7. 7.       Click OK
  8. 8.       Restart Outlook – it will now default to your @ryerson Inbox.

 

  • You will need to notify everyone to ensure they are using your @ryerson.ca e-mail address and not @fcad.ryerson.ca

 

  • If you are IMAPing your e-mail to a BlackBerry, iPhone or other device, you will need to ensure the device is updated to get e-mail from your @ryerson.ca account.

 

  • FCAD help will need to set-up the users @fcad.ryerson.ca account to forward e-mail to the @ryerson.ca account for a predetermined transitional period.

 

Windows 7 Activation

Helpdesk one -

This procedure will activate your newly installed Windows 7 Enterprise version with Key Management Server (KMS) 

Open Command prompt in elevated (administrator) mode

slmgr -skms kms_server_DNS_address    ->press enter and wait for the server to acknowledge  

slmgr /ato    ->press enter and the server will send you a confirmation

Pages

Subscribe to Service Catalogue aggregator - Helpdesk