Helpdesk

RCC105 -- Login/Network Issue

FCAD Helpdesk -

 

 

Login wheel on machines keeps going for ever

 

There seems to be an issue with some of the ports on the switch. 

There are six computers in a single pod on the lefthand side as you entre the room. 

Four of these computers are fed through a four-port switch located under the middle desk opposite to the wall. 

By unplugging the power and replugging it, this resets the switch.

Instructor Machine Can not find Bootable drive

FCAD Helpdesk -

Most of the time This issue is related to boot sequence in the BIOS of the machine.

If the insturctor has a USB flash drive inserted before the machine is being turned on then it would try to boot from the USB.

Remove the USB and reboot the machine.

Soultion:

IN the BIOS --> Change the boot sequence so that USB flash drive is listed after the hard disk.

Windows 7 that is installed on your PC might not be genuine,

FCAD Helpdesk -

Do The Followings:

 

1) Open a command windows as administartor

2) run these two  commands:

slmgr -skms kms.ac.ryerson.ca

slmgr -ato

 

3) When running the second command  it may ask you ro run slui.exe 

4) run the slui.exe and follow the instruction ( it will download an update from microsft site amd than click the continue )

5) It will check up with microsfot web site and at the the end will say the windows is activated.

 

 

 

How to Map/Mount Vault Folder

FCAD Helpdesk -

How to Map/Mount Vault with Students personal computers:

 

 

A)   Windows 7

1)   Make sure the machine is connected to Ryerson wireless network either through RU-Secure or RYERSON WiFi. Test if the connection is established and is working.

2)   Start --> right click Computer --> choose “Map network drive”

3)   In newly opened window: (Map network Drive)

        In “Folder” field type   \\fir.fcad.ryerson.ca\JRN\Vault

       Uncheck “reconnect at logon”

      Check     “Connect using different credentials”

      Now click on “Finish”

4)   In newly opened window : (Windows security)

     User Name : fcad\”your fcad userid”

     Password: “Your password”

     Click on “Ok”

 

B)   MAC OS 10.9 ( Mavericks)

1)   Make sure the machine is connected to Ryerson wireless network either through RU-Secure or RYERSON WiFi. Test if the connection is established and is working.

2)   Finder --> Connect to Server

      Type In “ Server Address” filed smb://fir.fcad.ryerson.ca/JRN/Vault

      Click on “Connect”

3)   In Authentication widows

     Select “Registered User”

     Name : fcad\”Your Fcad user id”

     Password : “Your Password.

     Click on “Connect”

 

 

 

 

      

Microsoft Office Acquisition Options for FCAD

Helpdesk one -

 Microsoft Office Acquisition Options

 

Microsoft Office is available for home use for
faculty and staff of the departments, which are participating in Microsoft
Campus License Agreement.  

All FCAD schools and departments are participating
in MS Campus License agreement and are eligible to make use of this option.

They can install in on their own computers for
general use (work and personal use). Office can be obtained by:

 

1.   Contacting the CCS Help Desk at help@ryerson.ca
      and requesting Home Used Program (HUP) code to download Office. Only Office
      2013 is available for Windows or Office 2011 for MAC. Price is $11.

2.    Purchasing it at the Ryerson Bookstore. Bookstore
       should have Office 2010 and 2013 for Windows and 2011 for MAC. Price is $10 + tax.

 

 

 

 

 

 

 

 

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Microsoft Office Acquisition Options for FCAD

FCAD Helpdesk -

 Microsoft Office Acquisition Options

 

Microsoft Office is available for home use for
faculty and staff of the departments, which are participating in Microsoft
Campus License Agreement.  

All FCAD schools and departments are participating
in MS Campus License agreement and are eligible to make use of this option.

They can install in on their own computers for
general use (work and personal use). Office can be obtained by:

 

1.   Contacting the CCS Help Desk at help@ryerson.ca
      and requesting Home Used Program (HUP) code to download Office. Only Office
      2013 is available for Windows or Office 2011 for MAC. Price is $11.

2.    Purchasing it at the Ryerson Bookstore. Bookstore
       should have Office 2010 and 2013 for Windows and 2011 for MAC. Price is $10 + tax.

 

 

 

 

 

 

 

 

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CCS Announcement : GroupWise Archive Migration to GMail

FCAD Helpdesk -

The GroupWise Archive migration tool is now available. The tool will search for and copy your GroupWise archives to a temporary archive server.

The archives will then be scheduled to be migrated to your GMail account. You will be notified once migration is complete.

The utility is for on-campus usage and is only available for Windows XP and Windows 7 computers. MAC users need to contact the CCS Help Desk at ext. 6806 or at help@ryerson.ca for further assistance.Detailed instructions on how to download and use this tool can be found at:

http://www.ryerson.ca/ccs/email/gwarchive

Please be advised that access to GroupWise will be disabled by the end of March 2014.If you have information in your archives that you will need access to you will have to migrate the archives before then.-Computing and Communications Services

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AutoCue Video Server Manual

FCAD Helpdesk -

Attached is the AutoCue Video Server DDR found in Studios A & C. If you wish to access the media folder on the server, from a Windows system, map the following network drive:

\\141.117.228.101\Media 

Printing to the Document Centre (Dell 5535dn)

FCAD Helpdesk -

Mac:

Step 1: Download the drivers here. Run the file after it has downloaded.

Step 2: Click the Apple Menu (top left of screen) > System Preferences > Print and Scan

Step 3: From the Printers window, click the + button (left side)

Step 4: In the window that appears, click the 'IP' button. Enter the following information:

  • Address: 141.117.228.102
  • Name: Document Centre (Dell 5535dn)
  • Location: RCC362A
  • Use: Auto Select

 

Windows:

Step 1: From the Start Menu, click Printers and Devices.

Step 2: Click 'Add a Printer' > Add a Network, wireless of bluetooth printer > The printer that I want isn't listed. When asked for the IP address, enter 141.117.228.102. Give the printer a name -- Document Centre (Dell 5535dn)

How to create your lynda.com Profile

FCAD Helpdesk -

How to create your lynda.com Profile

To create lynda.com profile a Ryerson email address is required and you must login within the campus and especially

from a FCAD lab or office computer that is attached to FCAD wired network (no wireless) connection.

1. Open http://iplogin.lynda.com in a browser ( internet explorer or Mozilla Firefox)
    please note there is no www in the above address.

2. Click on Create a Profile

3. Fill in your first and last name along with your Ryerson email address as user name; type in your new password.
    password must be six or more characters containing a number (0-9) and a special character (@, $, &, !)
    confirm your password.

    Please read the fine print below the password box. 

4. Click on log in

5. Once the login credentials are established you may open http://www.lynda.com in a browser of your choice

    on the top right conner of the page click on log in

6. user name is your Ryerson email address such as (adam.smith@ryerson.ca or asmith@ryerson.ca)

7. Type in your newly established password; then click on log in.

SSL Fader Maintenance RCC344

FCAD Helpdesk -

By your description I believe the issue you're experiencing is to do with the touch sense. When you touch the faders with your finger the electronics register the touch of your skin and disables the motor control, so that the fader can be moved.

As such what you're experiencing is the lack of touch sense. The console doesn't get enough of a trigger from your touch for it to disable the motor and the fader fights your movement.

The quality of the touch sense the reaches the electronics is influenced by a lot of factors. Externally it's humidity, temperature and different peoples skin capacitance. From the console there are a number of factors as well.

Dirt and grease on the fader track inside the fader which gives you a bad connection between the finger and the touch sense circuit on the PCB. However by your description of the cleaning process you perform this has been taken care off.

The other factors are.

a. Dirt/grease on top of the fader knobs.
Make sure that the fader knobs are clean

b. Bad contact between the fader knob and the fader element.
Pull the fader knobs off and reseat them to make sure they have good contact.

c. Fader knob has too close proximity to the faceplate
Make sure that the fader knob is not pushed all the way down on the fader tang. The closer it is to the faceplate the more of your fingers touch sense disappear into the chassis of the console.

d. Electronic calibration improvements
Since the AWS was brought out, some incremental improvements were made to the electronic calibration system that sits on each fader circuit board to improve the touch sense response of the faders. To check the current level of your faders, remove one fader from the console. On the aluminum face plate either on the face on back there will be a little white sticker with a number that starts with 629xxxx Also on the green fader PCB is a little white label that has a different number, that still starts with 629xxxx. If you could snap two pictures of these two labels and email them to us, we can confirm which version your faders are and whether there are any upgrades to be done.

e. Mechanical Fader element is failing.
If all of these other steps are not producing the desired results, the last option is to replace the fader element itself. Do to the age of the console this could be due to wear and tear of the fader elements or mechanical tolerances in the fader elements. A new fader element with some mechanical improvements are available on our web store see link for single fader purchase to replace the troubled fader elements. Alternatively at a purchase of 25 elements for the whole console to bring all the faders up to new elements in one go, I would like to extend a 30% discount for a 25 element purchase if you decide to go this route.

So lets start with double checking a-c and if you could get your maintenance engineer to take a fader out and check item d. for me we can figure out where to go next.

Best regards,

Thomas

Thomas S. Jensen
Service Manager
Solid State Logic NY
Tel: 212-315-1111 Ext. 14

www.solidstatelogic.com

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Preston Patey
Shared Audio Assistant

Migrating your existing Mail Client Setup to Google Mail

FCAD Helpdesk -

Mail Client Set Up (IMAP)

If you prefer to use an email program or client such as Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc. instead of a web browser for Gmail or Google Apps, you will first need to create a separate Google Apps password. We call this your "Google Token" and you will use this Google Token to set up Google Apps with your email clients as well as your mobile devices.

Step 1 - Get your Google Token

Click here to get instruction on how to get your Google Token or watch getting Google Token video.

Step 2 - Enable IMAP in your Gmail Account

You must first enable IMAP in your Gmail account. Here's how:

http://support.google.com/mail/bin/answer.py?hl=en&answer=77695

Step 3 - Setup your Email client

Use the following IMAP Settings when setting up your Email client:

Login information

Incoming settings


Outgoing settings

For general instructions for setting up your specific mail client to work with Gmail, visit Google's Site for a full list. Note the settings above must be used in place of the ones in the examples, and any reference to "password"will mean your "Google Token" and your username or email will always be your email address: username@ryerson.ca

 

For mor information please go here http://www.ryerson.ca/google/usingapps/viaemailclient.html

SMTP server: smtp.googlemail.com

Port: 465

Security type: SSL/TLS

Authentication method: Normal password

IMAP server: imap.googlemail.com

Port: 993

Security type: SSL/TLS

Authentication method: Normal password

Username: your Ryerson email address in the format: username@ryerson.ca

Password: your newly created "Google Token" Instructions

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