FCAD Helpdesk -


  1. On the MAC Audio PC, make sure you are logged in as: Audio  - this is an automatic login. If you are unsure simply reboot the system
  2. Start Usoris viewer found on the desktop and connect with the Dante Utility - if required use password: danteuser 
  3. Open the Network and Sharing Center - short cut found on Dante Utlilty Desktop
  4. In the Network and Sharing Center only one connection should be listed - .228
  5. To use the Dante Controller, you need to connect to either the MAC Dante  network or RCC Dante network, depending on which Dante network you want to configure * note that on the MAC Audio PC, you already have access to the MAC Dante network through Dante Controller
  6. On the Dante Utility desktop you will find RCC enable & RCC disable and MAC enable  & MAC disable bat files.
  7. Run the enable bat file for whichever Dante network you want to access - that network will eventually appear in the Network and Sharing Center
  8. It is important that you do not enable both RCC and MAC networks simultaneously on the Dante Utility - this can cause Dante IP address confusion
  9. Once you have connected to the required Dante network, open Dante Controller on Dante Utility.
  10. In the tool bar of Dante Utility's Dante Controller, there is a network icon. Click on the icon and in the network connection pull down selected the Dante network which you just enabled in step 7 and press OK
  11. You will now have access to the desired Dante network.
  12. Once you have made the required routing changes, close Dante Controller and run the disable bat file for the Dante network which you had just enabled.
  13. Once finished, only .228 should be appearing  in  Dante Utility's Network and Sharing Center.

New Adobe Creative Suite Licensing Procedure for FCAD Faculty and...

FCAD Helpdesk -

As per the new licensing agreement between Ryerson University and Adobe, all staff and faculty members of FCAD are now required to use a so called “User-Named-license” on work and home computers. In essence the license will be associated to the end user and not the computer.

What does this means to FCAD faculty and staff?

New licensing agreement enables all FCAD staff and faculty members to continue to use Adobe Suite Applications on their work and home computers. However, now you are required to login to the Adobe applications with your Adobe ID on your home/work computers. The initial login will associate the license with your Adobe ID and you are not required to login each time you use an application.  Without login with your Adobe ID, you will not be able to use Adobe Suite Applications in your work/home computers.

What is an Adobe ID? An Adobe ID is an account you create with Adobe using your Ryerson email address. Adobe Suite license has to  be attached to your Adobe ID.

If you have previously used the “Abode Work for Home” version you already have an Adobe ID with license. You can continue to use the same Adobe ID with the new licensing agreement.

If you do not have an Adobe ID associated with your email address, then you can create one with your email address (

To create your adobe ID go to and then click on the “Get an adobe ID” link and fill in the appropriate information in the text fields.
  • Do not forget to verify the account after you have created the Adobe ID
  • Make sure to keep your Adobe ID credentials somewhere safe and secure as you will need them later
What should I do to get an Adobe Creative Suite License? Full time Staff and Faculty

Please email with following information:

  1. Full name and Ryerson email address
  2. Department/School of affiliation
  3. Office location (room Number)
  4. Employment type (faculty/Staff)

You will receive an invitation from Adobe which you need to accept to acquire the license. Please refer to Steps 3-5 in the attachment for detailed instructions.

CUPE faculty

CUPE faculty members are covered under the new licensing agreement. However, we have a limited number of licenses that can be distributed to CUPE members.

If you are a CUPE  member who require to use Adobe apps for work, please contact the program manager or the chair of the school to request a license for you by sending an email to with following information.

  1. Full name and Ryerson email address
  2. Department/School of affiliation
  3. Office location (room Number)
  4. (CUPE) term end date

You will receive an invitation from Adobe which you need to accept to acquire the license. Please refer to Steps 3-5 in the attachment for detailed instructions.

Next Steps

If the applications are already installed, all you need to do is login with your Adobe ID. Please go to Help-> Sign In in any of the Adobe applications.

If you do not have Adobe Creative Suite applications installed you can download and install them using your Adobe ID. Please refer to the attachment for detailed instructions.  

Adobe suite for work at Home (Faculty And Staff Only)

FCAD Helpdesk -

As part of new agreement with adobe we are able to provide adobe suites for work on home computers.

Please remember that this agreement is valid untill july 31st for 2016 when Ryerson re-negotiates the agreement. At which time the license may be revoked if this option is not part of the new agreement.

Please note that this is for installation on your home devices and when you install this you will always get the latest version of the Adobe products and that may not be the same version you have on your other devices on campus. (your office computer, laptops, and lab computers)

On campus we do upgrade adobe packages on our imaging cycle, which is every summer in july when Adobe releases its annual upgrades. This is in coordination with CCS that manages other labs on campus and provides us with version compatability campus wide.

Please find attached the installation instruction file for installing this adobe suites on home devices.



Install and setup RU-VPN2 instructions

Helpdesk one -

Main instructions for installing RU-VPN2 - GlobalProtect Installation for windows 7


Main instructions for installing RU-VPN2 - GlobalProtect Installation for Mac



- First download the appropriate software for your computer from "".

Windows (64bit):

Windows (32bit):



- After the download install GlobalProtect by following the installation instructions (for more details click on the main instructions link at the top for your computer and follow "Step 4. Install RU-VPN2 using GlobalProtect)


To use RU-VPN2 you will need to activate and setup Two-Factor Authentication from your portal. (


- Please go to "" and login with your credentials.


- Click on "Self Service" in the "Manage my Resources" window.


- Under the link "Personal Account Security Settings" you should see the link "Two-Factor Authentication". Click on the Two-Factor Authentication link.


- Under the Title "Set up two-factor authentication for your account:" next to "Mobile Device" there is a button labeled "Set up". Click on that button.


- Click on your mobile phone device (Android, iOS, Blackberry) to get instructions for installing and activating the "Google Authenticator" program on you mobile phone/device.

- Once a mobile device is clicked, the instructions specific to that mobile device will be shown next.

- Download and install "Google Authenticator" from your appropriate app store on your phone/device.

- Open "Google  Authenticator" and scan the QR code (with your phone and app) found on your "\Personal Account Security Setttings\Two-Factor Authentication" page.

- Once the Quick Response Code (QRC) is scanned successfully, you will see the time-sensitive, auto-refreshed, 6-digit number on your mobile device in the "Google Authenticator" app. This code changes every 30 seconds for security.

Note: please click the Can’t scan the Quick Response Code? link if you can't scan QRC. The section expands with instructions on manually setting up your mobile device. The secret key is randomly generated.

- Next you have the option to enforce two-factor authentication for either:

    • applications that require two-factor authentication:
      (only applications that require strong authentication, e.g. Research portal)
    • all applications:
      (every CASified application, as long as you are logged into CAS, you will only need to enter your two-factor authentication once)

We recommend the first option but you change it at any time

- Now, enter the 6 digit code from Google Authenticator or the secret key (if can't scan) in the text field Code (on your "\Personal Account Security Setttings\Two-Factor Authentication"):

- Click Verify and Save to save your Two-Factor Authentication settings.

Configure and Run GlobalProtect for the First Time:

- After Installation, please wait, this may take a few minutes.  A GlobalProtect Settings window will display. Please enter the following information:

Username: Your my.ryerson username (i.e. jdoe *** not needed***)
Password:  Your my.ryerson password

- The GlobalProtect screen status will state "Connecting"

- You then will be prompted for your "Two-Factor One Time Verification Password". It's the 6 digit passcode shown in the "Google Authenticator" app on your mobile device. Becareful when typing it is as it expires every 30 seconds and is replaced by a new code.

- If successful you will then be prompted with a "Welcome to Ryerson VPN Networks" Screen.


- If you disconnect or try to connect again you will always be prompted for that "Two-Factor One Time Verification Password" on the Google Authenticator app on your mobile device. Please remember you will have to enter that code everytime when you first connect to the VPN.


If you experience any issue please send an email to with the appropriate details (Your name, Contact info, and details about your issue) and we will help you as soon as we can.


Kind Regards,



Add Ryerson email to iOS device

FCAD Helpdesk -

Please follow these instructions from CCS for adding your Ryerson email to your iOS device.

Make sure to use your full email address for the username (i.e. )

Also make sure to activate your google token (through your portal) and use that google token as your password.


Contact if your still having trouble.

Mac Network Connection Problem (intermittent)

FCAD Helpdesk -

Mac Network connection Problem

This fix is for if your having issues with your network connection on Mac OS where intermittently you lose network connection and have to restart your browser.

You will have to delete a couple of files.

Follow these instructions:

    1. Library -> Preferences -> system configurations
    2. Delete NetworkInterfaces.plist and Preferences.plist
    3. reboot

After rebooting that should clear up the issue.



Mac OS printing from adobe (reader, acrobat) to Dell B5465dnf Pri...

FCAD Helpdesk -

There is a known issue when printing from Adobe reader or acrobat (from a mac) to the Dell B5465dnf printer whereby it will cause a firmware error (blue screen of death) around the 3rd printed page and cause the printer to reboot.

Printing from other software works fine (preview).

After consulting with Dell tech support about this issue the following settings configuration will resolve this issue:

1. Go to the desired page to be printed

2. Before printing the document, in the print window, go to the advanced tabe located next to the printers name

3. In that window make sure the "Print as Image" checkbox is checked

This should resolve this issue.

How to login to Creative Industries internship site

FCAD Helpdesk -


To successfully login to Creative Industries Intership site, please the following simple steps:

 1.  Establish FCAD login credentials 

 2.  Login to the intershiop site using established credentials (user name and password)

Prior to going  to intership site, Please log into an FCAD wired computer and change your password as prompted by the system assuming that you never logged in to FCAD.

New password must be 8 or more Alpha-Numeric characters.

Your initial password is the entire 9 digits on your student ID number if you have never logged in to FCAD; unless it is reset and communicated to you by Systems Administrator.

Note:  Wired computers can be found in RCC labs such as RCC224 and RCC229




BenQ MH740 Projector Correct Setting for RCC183, RCC185 and RCC 1...

FCAD Helpdesk -

BenQ MH740 Projectors  Required Settings following a factory reset (see System Setup below). This is the current recommended approach if  

Note: analog audio is disabled at the Bios level on the Dell PC’s in the podiums

In the event of muted audio apply a factory reset using the BenQ remote. Post factory setup the following settings will need to be verified. The most critical item is to disable Auto Power Off. Also, choose English (if prompted) for language after the projector is re-started.



Quick Auto Search = ON

Color Space Conversion = AUTO



Direct Power = OFF

Signal Power = OFF

Auto Power = Disable (CRITICAL TO SET THIS!)

Quick Cooling = OFF

Instant Restart = OFF

Blank = OFF

Timer = OFF





Mute = OFF

Volume = 9. Use the Vol +/- buttons on the remote to adjust this

Power on/off Ring = ON



Lamp Mode = Normal



Network = Off

Monitor Out = On

Audio Pass Through = Disabled



Wired Lan = OFF



How to Access SFX-Server content via iTunes ( MacBook Pro)

FCAD Helpdesk -

When you launch iTunes you will see the library content of SFX server.

In order to ensure the access please do the following:


1) Make sure you are connected to RU-secure wireless 

2) when you first click on any sound clip in the iTunes Library it will prompt you for login.

   Do the following:

   - please login as a registered user with the syntax:

  User name:

  Password:     MyFcadLoginPassword

SnapStream and Google chrome compability

FCAD Helpdesk -

As we noted previously, Google has announced that support for the Netscape Application Programming Interface (NPAPI) has been dropped permanently in version 45 of Chrome, which was released this week and will be rolled out imminently.

Unfortunately, as the SnapStream web player is built on NPAPI, this means that we will be unable to provide playback in Chrome through the web player after version 45. The web player will remain compatible with Internet Explorer* in Windows, Safari in Mac OS, and Firefox in both Windows and Mac OS. 

The web player will still work in versions 42-44 of Chrome if NPAPI is enabled in the browser settings. See our knowledgebase for more information:

In the future, we will be moving toward providing playback of H.264 content without the use of a browser plugin. We will provide further bulletins as we make progress toward this goal. 

If you have questions contact support staff at

Add PaperCut (cedar) printers for Mac OS

FCAD Helpdesk -

1) Make sure to install the appropriate drivers for the printer you want to print to.


2) Go to "System Preferences"->"Printers and Scanners"


3) Click on the "+" in the bottom left hand corner of the "Printers and Scanners" window


4) Double click or right click on the toolbar at the top of the windows next to the "Windows" icon.

From the drop down menu click on "Customize Toolbar..."

Drag the "Advanced" cog icon to the toolbar and then click on the "Done" button.


5) Click on the "Advanced" cog icon in the toolbar.


6) Click on the "Type" drop down button and select "Windows printer via spoolss"


7) In the "URL" textbox enter "smb://" - is the PaperCut server IP address

%Printername% - is the exact printer name for that printer on the papercut server.

Check the RCCPrinters google sheet if your not sure of the printer name.


8) (optional) Change the "Name" of the printer to the room location of the printer and the model of the printer.


9) (optional) Change the "Location" of the printer to the room location of the printer.


10) in the "Use" drop down menu, choose "Select Software..." then choose the printer drivers for that printer you plan on using and click the "Okay" button. (should be downloaded from the printer manufacturer's website)


11) Now click the "Add" button


12) Click the "OK" button.


13) Print out a test document. You will be asked to login. Use your FCAD credentials and the print job will be sent to the printer server under FCAD credentials. 


14) Now the print job is waiting release. you can log into the printer from the printer and release the print job manually (login -> touch "release print jobs") or you can go to "" and login with your FCAD credentials and then click on the "Jobs Pending Release" tab in the left hand column.

Your printer job should show up there.

Just click on "print" or "Release All" and your print job will be released.


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